|
No Charge
Adjustments |
$25
Adjustments | $35 Adjustments | $50 Adjustments
|
|
Clean and polish my jewelry |
Gold Lance will always clean and polish your jewelry at no cost to you. |
| Re-apply
the antique finish |
The
antique finish is the black color that appears in the contours of your
jewelry. Over time this may fade. |
| Replace
my birthstone |
If
your simulated birthstone or cubic zirconia is scratched, chipped or broken, we’ll
replace it. Our Lifetime Limited Warranty does not cover diamonds and
other genuine stones. Additional charges may apply if there is other
damage. |
| I
transferred to a different high school |
If
you change high schools, we'll manufacture jewelry appropriate to the
design of your new high school without charge, prior to your graduation. |
| My
high school graduation year changed |
Should
your year of high school graduation change, we'll update/change the
graduation year on your jewelry for up to three (3) months after you
graduate. |
| My college degree, graduation date or curriculum changed |
If your
degree letters or your date of graduation, or curriculum change, Gold Lance will replace your college ring with your correct graduation
year and/or degree/curriculum. This is free of charge provided that your school remains the same. If your new degree or curriculum
is from a different school than your original ring, a $35 remake fee applies. |
| I
need a bigger or smaller ring size |
Visit your local Gold Lance jeweler
for assistance to most accurately measure your ring size. |
| My
jewelry is defective |
Gold Lance
will repair defects in workmanship or material. We will replace your
jewelry if repairs cannot be made due to defects in
workmanship or materials. |
| |
|
| $25
Adjustments |
$0
Adjustments | $35 Adjustments | $50 Adjustments |
| Add
Antique Finish |
The
antique finish is the black color that appears in the contours of your
jewelry. |
| Change
my birthstone |
We
can change simulated birthstones. We can also add diamonds and other
genuine stones for an additional cost. Additional charges apply if
your stone is encrusted. |
| Add
or change a protected emblem |
A
protected emblem features a popular design set beneath your stone. When
choosing a protected emblem, we recommend that you choose light-colored
stones (such as the white spinel) to give your protected emblem the
clarity it deserves. Protected emblems are not available on all ring
designs. Please call 1.800.252.5777 to determine if this option is
available for your ring. |
| Add
or change my inside engraving |
You
may add or change the engraving inside your ring. You can choose to
have your full name or your initials. Certain designs will only take three characters (i.e., your initials). If you want
to change your inside engraving, you will need
to complete a printed Jewelry Protection Plan Claim Form. |
| Replace
the crest on my stone |
If
your crest (an initial or symbol mounted to the top of your stone) has
become worn down over time or from excessive wear, Gold Lance can replace
it. |
| |
|
| $35
Adjustments |
$0
Adjustments | $25 Adjustments | $50
Adjustments |
| Please
note: The following options will require Gold Lance to make you a new ring
(minimum $35 charge). In addition, you will be required to return your
original ring to Gold Lance. |
| I
want a different ring design/style |
Your
ring may be exchanged for another current ring design of comparable
value or an upgrade and remake fee would apply. Please contact us for
more information. 1.800.252.5777. |
| Upgrade/change
my metal quality or color |
You can upgrade your ring to a higher metal quality (e.g., 10K to 14K)
or change the metal color (e.g., white to yellow). You will be charged an
initial $35 to remake your ring plus an additional fee for the cost
difference between the metal qualities and/or color (if applicable).
Please contact Customer Service for additional information and cost. *This option is not available for college non-precious metal.
|
| |
|
| $50
Adjustments |
$0
Adjustments | $25 Adjustments | $35 Adjustments |
| Remove the antique finish |
The
antique finish is the black color that appears in the contours of your
jewelry. The result is a "natural" finish. |
| Add encrusting on my ring |
Our
encrusting process ultrasonically pressure-forces an initial or symbol
into the stone for an "inlaid" look. Encrusting symbols are
available for most rings. Some ring designs may not offer encrusting.
Please call 1.800.252.5777 to determine if this option is available for
your ring. |
| Change
the color of my encrusted stone |
You
can change the color of your encrusted stone, without changing your
encrusted symbol. |
| |
|
The cost for any of the following changes is based on individual
situations.
Please call 1.800.252.5777 for more information. |
| Change/replace my diamonds or other genuine stones |
Diamonds
and other genuine stones can be replaced at their current market value. |
| My ring is very worn or damaged |
Your ring may be exchanged for another current ring design of of comparable value. A remake fee would apply. Please contact us for more information. 1.800.252.5777.
|
| Trade
in my ring for a new ring |
A
10K, 14K or 18K high school ring may be traded in for partial credit
toward a new Gold Lance or Jostens college ring. The trade-in credit will be based on
the prevailing gold price at the time of trade-in. Credit for the
trade-in will be allowed only if they accompany a new order. You
may only trade-in one ring per order. |
Product Returns: If you are not completely satisfied with your Gold Lance jewelry,
please contact us at 1.800.252.5777 for assistance. |
|
|
