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Anatomy of a Ring
  Frequently Asked Questions

STONE OPTIONS

Q. What is the astralight stone effect?
A. Astralight is available on both smooth and faceted stones. Astralight is a special effect under the stone that gives the illusion of a rainbow beneath the stone.

Q. What is the sundance stone effect?
A. Sundance is available on both smooth and faceted stones. Sundance is a special effect under the stone that gives the illusion of rays beneath the stone.

Q. What is an encrusting?
A. This special option is a white or yellow metal that is embedded into the top of your stone. You have the option of choosing a symbol or a personal letter. If you choose a personal letter you can choose two lettering options: Block or Old English. TIP: Encrustings look best on dark stones. Sundance and astralight stone effects are not available if you choose an encrusting. Encrustings are available on smooth stones only.

Q. What is a protected emblem?
A. This option allows you to highlight your stone with a special design underneath the stone. You have the option of choosing a symbol or a personal letter. If you choose a personal letter you have the option of Block or Old English lettering. TIP: Protected emblems work best on a light colored stone. Sundance and astralight stone effects are not available if you choose a protected emblem. Protected emblems are available on smooth stones only

STONE COLORS

Q. What stone colors are available?
A. There are 15 simulated stone colors available: Garnet, Amethyst Spinel, Aquamarine, White Spinel, Shamrock Spinel, Alexandrite, Ruby, Peridot, Fire Blue Spinel, Rose Zircon, Topaz, Blue Zircon, Hyacinth, Blue Spinel, Tourmaline. Two semi-precious gems are also available, Mother of Pearl and Black Onyx, these two stone colors are available in smooth stones only.

METAL OPTIONS

Q. What is a karat?
A. A karat is a measure of gold content in the jewelry material. Gold is a precious metal that is a wise investment due to it's durability and lasting value over time. Pure gold is 24k, 18K is 75% pure gold, 25% metal alloy; 14K is 58.5% pure gold, 41.5% metal alloy; 10K is 41.7% pure gold, 58.3% metal alloy. Gold comes in two colors, white* or yellow.

Q. What is AmberXT®?
A. A metal alloy composed of 17% gold, 21% silver, and 62% other metals.

Q. What is SilverXT®?
A. A precious metal alloy primarily composed of silver with elements of paladium and gold. This metal quality is coated with rhodium plating.

Q. What is white Lazon®?
A. White Lazon® is a durable and brilliant white metal at an affordable price.

Q. What is yellow Lazon®?
A. Yellow Lazon® is a durable and brilliant yellow metal at an affordable price. Plated with 23K gold.

*Note: Nickel is included in the following metal mixes; white Lazon®, yellow Lazon® and all white gold.

Q. What is Antique Finish?
A. This traditional finish provides contrast which accents the fine detail of your ring with a dark background.

Q. What is Brilliant Finish?
A. Brilliant finish is available on gold, AmberXT® and SilverXT® rings only and provides a high polish look.

PERSONAL IDENTIFIER

Q. How should I personalize my ring?
A. Personalize your ring with your name, graduation year, mascot name, or customized personal identifier for the left and right side of your ring. See your jeweler for more options. (10 character maximum on men's rings and 8 character maximum on women's rings.)

BEZEL OPTIONS

Q. What is a bezel?
A. A bezel is the area around the stone for your high school name. Two other bezel alternatives are available: home school or a decorative laurel leaf, ask your local retailer for more information.

SIDE PANELS

Q. What side panels are available to me?

Gold Lance provides you with Any Ring - Any Panel. All of the side panel options you see on goldlance.com are available on the following ring designs from the Classic and Retro collections: Insignia, Hallmark, Dunkirk, Royal Scepter, MVP, Explorer, Superstar, Canto, Genii, Sahar, Alecto, Elegance, Antique, Tiara, Primrose and Prism.

Q. What is a PSP (Personalized Sport Panel)?
A. Some sports panels offer a Personalized Sport Panel. This feature allows you to add your jersey number and team position. A great way to add that personal touch!

PRICING

Q. How do I find pricing?
A. Please contact your
local jeweler for pricing.

LIFETIME LIMITED WARRANTY FOR THE ORIGINAL RING OWNER

Q. What is the Gold Lance Warranty?
A.The Gold Lance lifetime limited warranty covers the following with out charge for the original owner of the ring.

  • Repair defects in workmanship or materials that are present at the time of original delivery.
  • Replace with a comparable new ring of equal value if in Gold Lance’s discretion repairs cannot be made with respective defect in workmanship or materials.
  • Replace damaged simulated birthstones (Genuine Stones are not covered).
  • Resize ring.
  • Restore the original finish on your ring.
  • Should your year of graduation change, your ring year date will be changed while you are still in school.
  • Should you change high schools before your year of graduation, we will change the crest on your current ring or we will exchange your ring with a ring appropriate to the design of your new high school (if possible) and of comparable value.

For ring requiring full replacements, we will manufacture a new ring that is similar to the existing ring and of comparable value, as we cannot manufacture discontinued products or school names that no longer exist. A fee may apply in case of a remake. The warranty is not valid if repair work was done on the ring by anyone other than Gold Lance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARRTICULAR PURPOSE. IF JOSTENS CANNOT DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE ANY CLAIMS UNDER ANY SUCH IMPLIED WARRANTIES SHALL EXPIRE ON EXPIRATION OF THE APPLICABLE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This limited warranty gives you specific rights and you may also have other rights that vary from state to state.

Rings needing repair should be returned to your local Gold Lance jewelry store or return your jewelry item in a padded envelope via and insured mail method with the Jewelry Warranty Claim Form to: Warranty Service, P.O. Box 860, 1900 Hartle Ave, Owatonna, MN 55060.

RING PROTECTION PLAN

Q. What is the Ring Protection Plan?
A. Gold Lance will automatically protect your gold, AmberXT® and SilverXT® ring from loss or theft for a period of 4 years from ship date. We ask you take all reasonable precautions to avoid the loss or theft of your Gold Lance ring. However, if your ring is lost or stolen and the loss or theft is reported to Gold Lance within (4) years from the shipment date of your original order, Gold Lance will, provide you with a one-time replacement ring of the same design or a similar design of comparable value to the lost or stolen ring (genuine stones and diamonds excluded, except Black Onyx and Mother of Pearl.) A replacement charge (plus tax and handling) will apply.

Each ring may only be replaced once following original purchase. Upon reporting of the qualified loss or theft and payment of a replacement fee, Gold Lance covers the remaining costs to produce a replacement for your lost or stolen ring. Call 1-800-252-5777 for a replacement fee quote or to expedite the claims procedure.

The Automatic Ring Protection Plan and its benefits apply to all gold, AmberXT® or SilverXT® high school class rings ordered from Gold Lance after August 1, 2000.

Q. How do I file a claim if my ring gets lost or stolen?
A. Simply follow either of these steps to expedite the claims procedure:

By Phone

  • STEP 1: *Contact Gold Lance by calling 1-800-252-5777
    Please have the following information available before calling Customer Service: store name and location of your original ring purchase, your name and address information and have a credit card available to charge the replacement fee plus handling fee and if applicable, your local sales tax.
  • STEP 2: Place your new ring order with the Customer Service Representative.
By Mail

FINDING A RETAILER

Q. How do I find a retailer close to my location?
A. Visit our
Where to Shop page and locate the dealer nearest you.

Q. What if there is not a retailer close to my location?
A. Please contact Gold Lance customer service area to help in directing you to your closest retailer at 1-800-252-5777.

DEALER INFORMATION

Q. How do I become a Gold Lance dealer?
A. Please contact Gold Lance customer service area who will direct you to the appropriate Account Manager at 1-800-252-5777.



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